Builders and 6m imp**** warrantee

I returned a device which had a faulty handle and had to return it 4 times in total. The 4th time they gave me someone else's device. When calling in the, complaints manager interpreted it as Builders having 6 months to fix a product, the branch manager stated that they do not apply this. The team does not want to honour the consumer protection act:

Your right to imp**** warranty of quality

In any transaction or agreement pertaining to the supply of goods to consumers, it is an imp**** provision that the producer or importer, distributor and retailer each warrant that the goods comply with the requirements and standards of being safe, of good quality and durable. Consumers are permitted to return goods to suppliers, without penalty and at the suppliers’ risk and expense, within a period of six (6) months after delivery of such goods, if the goods are of inferior quality, unsafe or defective. Suppliers are obliged to refund, repair or replace the failed, unsafe and defective goods.