CVdB
Charlder Van der Berg
1 reviews | Active since Apr 2012
07 Jul 2020, 23:56
Builders
I ordered 3 items online on Builders website.I made payment. I was given a date to collect items. I went to collect, and they told me that they dont have stock. All 3 items??? Yes. I was then told that they will get the items from another store and deliver it to my home. Still waiting. Orders was on 19/06/2020 and 21/06/2020. Still waiting... date is now 08/07/2020. I've been shopping online for over 10 years now...this is the the worst online shopping service.
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
08 Jul 2020, 13:11Hi Charlder,
Thanks for your feedback.
I'm sorry to hear about the experience you had. Online shopping is supposed to be a fun and easy way of doing shopping, none of our customers deserve this.
Please allow us an opportunity to address this matter for you, I have arranged with our complaints team to follow this up as we don't take your feedback lightly. Our team will be in touch with you soonest with an update.
Please feel free to give us a shout at www.builders.co.za if you need help with anything else going forward, we will remain in touch with you.
Thanks for making us aware of your concerns, hope you have a great day remaining.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear about the experience you had. Online shopping is supposed to be a fun and easy way of doing shopping, none of our customers deserve this.
Please allow us an opportunity to address this matter for you, I have arranged with our complaints team to follow this up as we don't take your feedback lightly. Our team will be in touch with you soonest with an update.
Please feel free to give us a shout at www.builders.co.za if you need help with anything else going forward, we will remain in touch with you.
Thanks for making us aware of your concerns, hope you have a great day remaining.
Regards,
Joshua
Best regards,
Builders Warehouse's reply08 Jul 2020, 13:11
Official
Hi Charlder,
Thanks for your feedback.
I'm sorry to hear about the experience you had. Online shopping is supposed to be a fun and easy way of doing shopping, none of our customers deserve this.
Please allow us an opportunity to address this matter for you, I have arranged with our complaints team to follow this up as we don't take your feedback lightly. Our team will be in touch with you soonest with an update.
Please feel free to give us a shout at www.builders.co.za if you need help with anything else going forward, we will remain in touch with you.
Thanks for making us aware of your concerns, hope you have a great day remaining.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear about the experience you had. Online shopping is supposed to be a fun and easy way of doing shopping, none of our customers deserve this.
Please allow us an opportunity to address this matter for you, I have arranged with our complaints team to follow this up as we don't take your feedback lightly. Our team will be in touch with you soonest with an update.
Please feel free to give us a shout at www.builders.co.za if you need help with anything else going forward, we will remain in touch with you.
Thanks for making us aware of your concerns, hope you have a great day remaining.
Regards,
Joshua
Best regards,
CVdB
Charlder Van der Berg's updateReviewer Update
14 Jul 2020, 07:57I received a sms telling me that my order was ready for collection. Went to their premises to collect order.. but I was told that my order was delivered. I told them that I never received the items. They delivered my items to the wrong address. Still waiting for my 3 items. ...
CVdB
Charlder Van der Berg's update14 Jul 2020, 07:57
Reviewer Update
I received a sms telling me that my order was ready for collection. Went to their premises to collect order.. but I was told that my order was delivered. I told them that I never received the items. They delivered my items to the wrong address. Still waiting for my 3 items. ...
Builders Warehouse's replyOfficial
14 Jul 2020, 09:26Hi Charlder,
Thanks for making us aware of this.
I'm sorry to hear the above, this is unacceptable, we will have this addressed with our team in-store and I will make sure you get feedback regarding the way forward.
Please feel free to give us a shout if you need anything else.
We'll remain in touch until this matter is resolved.
Regards,
Joshua
Thanks for making us aware of this.
I'm sorry to hear the above, this is unacceptable, we will have this addressed with our team in-store and I will make sure you get feedback regarding the way forward.
Please feel free to give us a shout if you need anything else.
We'll remain in touch until this matter is resolved.
Regards,
Joshua
Best regards,
Builders Warehouse's reply14 Jul 2020, 09:26
Official
Hi Charlder,
Thanks for making us aware of this.
I'm sorry to hear the above, this is unacceptable, we will have this addressed with our team in-store and I will make sure you get feedback regarding the way forward.
Please feel free to give us a shout if you need anything else.
We'll remain in touch until this matter is resolved.
Regards,
Joshua
Thanks for making us aware of this.
I'm sorry to hear the above, this is unacceptable, we will have this addressed with our team in-store and I will make sure you get feedback regarding the way forward.
Please feel free to give us a shout if you need anything else.
We'll remain in touch until this matter is resolved.
Regards,
Joshua
Best regards,