Builder Warehouse (Massbuild) don't care about customer service and service quality.

2 bad experiences in 1 week with Builders. It started 20 Oct at Builders Rivonia when purchasing Melanin wood (amongst many other items). Builders Rivonia only had 1 sheet of the melanin wood I needed. At the contractor counter I am 'assisted by 2 staff that were completely disinterested. 1. They weren't listening and couldn't care less. 2. The one assistant in my opinion was completely high on dope, his eyes couldn't focus and completely red and glazed over. 3. I suggested I take a picture of the label of the wood I wanted. Not interested, I suggested writing down the items description as per the shelf description, not interested. I was told they don't stock this item at Builders and I should go to Timber City. Ridiculous as there was one in the store. They did not even offer to check if other stores had. I was furious, especially as I am renovating and buying everything from Builders. I eventually spoke with a manager that helped me and arranged an order from North Gate, to be delivered on 26 Oct.

26 Oct: 25th I get a text advising my order will be delivered on Friday. I am excited. 26th I get another text advising my order will be delivered on Friday. Still excited. I took a half day off work to await the order and nothing arrives. I am deflated and sad. 1. I called the Call Centre and they said they would find out and call me right back. Still waiting for that call. I am angry 2. I call this morning again, Thank goodness someone assisted and I spoke to dispatch. 3. Dispatch / Cutting tells me my cutting wasn't done and they tried calling me on Friday. What a laugh!!! I did not receive any calls!! Hendrick tells me there was something wrong. 3. I know for a FACT had I not followed up this morning I would still not know when I would get my delivery. Hendrick committed to deliver before 10am....let's see. I don't hold out any hope. I am shocked at the careless and disinterest of Massbuild. I expect better!!!