NC
Nocalas C
1 reviews | Active since Jun 2025
17 Oct 2025, 18:58
Builder Warehouse Castle gate has the worst stock control department you can ever find.
Builders Warehouse castle gate never has disc to test the water. It is over a week that they are waiting for delivery for the disc. Why have services to test the pool water while you cannot supply to your customers. Because of this I buy over products that the water is clearing. This is how they make the money. apparently, they only order 20 discs for the area where every house has a pool. Every week you go there the disc are out of stock. I miss being close to Faerie Glen branch
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Replies (2)
Builders Warehouse's replyOfficial
18 Oct 2025, 08:26Hi Nocalas,
That’s incredibly frustrating—and you’re absolutely right to call it out. Offering pool water testing without consistently stocking the test discs is like selling umbrellas with no fabric. Especially in an area where nearly every home has a pool, ordering just 20 discs sounds wildly insufficient.
That’s incredibly frustrating—and you’re absolutely right to call it out. Offering pool water testing without consistently stocking the test discs is like selling umbrellas with no fabric. Especially in an area where nearly every home has a pool, ordering just 20 discs sounds wildly insufficient.
It’s not just inconvenient—it’s costly. Having to guess and buy extra chemicals to “clear” the water without proper testing isn’t just wasteful, it’s a money drain. And when you’re doing your part by showing up week after week, only to find empty shelves? That’s a service failure.
I will be forwarding this to my team to ensure we have the correct measures in place. My utmost apologies for the inconvenience caused to you. JF
I will be forwarding this to my team to ensure we have the correct measures in place. My utmost apologies for the inconvenience caused to you. JF
Builders Warehouse's reply18 Oct 2025, 08:26
Official
Hi Nocalas,
That’s incredibly frustrating—and you’re absolutely right to call it out. Offering pool water testing without consistently stocking the test discs is like selling umbrellas with no fabric. Especially in an area where nearly every home has a pool, ordering just 20 discs sounds wildly insufficient.
That’s incredibly frustrating—and you’re absolutely right to call it out. Offering pool water testing without consistently stocking the test discs is like selling umbrellas with no fabric. Especially in an area where nearly every home has a pool, ordering just 20 discs sounds wildly insufficient.
It’s not just inconvenient—it’s costly. Having to guess and buy extra chemicals to “clear” the water without proper testing isn’t just wasteful, it’s a money drain. And when you’re doing your part by showing up week after week, only to find empty shelves? That’s a service failure.
I will be forwarding this to my team to ensure we have the correct measures in place. My utmost apologies for the inconvenience caused to you. JF
I will be forwarding this to my team to ensure we have the correct measures in place. My utmost apologies for the inconvenience caused to you. JF
Builders Warehouse's replyOfficial
19 Oct 2025, 10:46Hi Nocalas,
An email was sent to you from the Sales Manager of the store.
Again, I do apologize for the inconvenience caused to you. JF
An email was sent to you from the Sales Manager of the store.
Again, I do apologize for the inconvenience caused to you. JF
Builders Warehouse's reply19 Oct 2025, 10:46
Official
Hi Nocalas,
An email was sent to you from the Sales Manager of the store.
Again, I do apologize for the inconvenience caused to you. JF
An email was sent to you from the Sales Manager of the store.
Again, I do apologize for the inconvenience caused to you. JF