Builder Warehouse cannot give credit note refund except in person at a store in the middle of a pandemic!!

Item: Builders Warehouse
Rating: 1
Author: Angie O'Neill

BW does not seem to have any means to refund a credit note issues for items bought online, but only expects customers to go into a store to redeem it at the height of a pandemic with no cure for high risk individuals like myself!! I have spend over two months dealing with their ineffectual customer care personnel, only to be informed yesterday that the manager of Fourways BW told the CC person that I have to go into a store to get a refund. What sort of Micky Mouse company are you that cannot give a refund to the card it came from???

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Replies (3)

Builders Warehouse's replyOfficial

14 Jul 2020, 10:01

Hi Angie,

Thanks for your feedback.

I'm awfully sorry to hear this, it is completely unacceptable, we always strive to give our customers a great experience, this is very concerning.

Please allow me to further assist you with this matter, could we please have the following on a private reply:

- Email Address
- Order number
- Contact number

I'll make sure we address this concern, looking forward to your private reply.

Regards,
Joshua

Builders Warehouse's reply14 Jul 2020, 10:01

Official

Angie O'Neill's updateReviewer Update

14 Jul 2020, 10:54

Good Morning Joshua, Thank you for the prompt reply. *** ***. Account; ***. Credit note J***0 (dated 4th June) for R345 issued for empty gas cylinder which was collected at same time as order *** delivered.

Angie O'Neill's update14 Jul 2020, 10:54

Reviewer Update

Builders Warehouse's replyOfficial

14 Jul 2020, 11:53

Hi Angie,

Thanks for your reply.

Kindly note that the above is a public response, I need the details on a private reply. Hellopeter masked the info from us, please send the details on a private reply in order to further assist.

Looking forward to your reply.

Regards,
Joshua

Builders Warehouse's reply14 Jul 2020, 11:53

Official