Builder return policy and follow ups

Hi all. Just want to voice my frustrations about my experience at builders. I bought a Ryobi rotary hammer drill on the 5th of September and it broke the very first day of use. I returned it to builders in edenvale on the 9th. They said it would have to repair by Ryobi. After 2 calls, 2 trips and a month later (2 Oct)without any eta on when the repair would be done. As u can imagine I lost my ****. Sharon called Ryobi and said builders should refund me. All this frustration could of been avoided if there was communication between the store and Ryobi buy I was the one pushing for a speedier resolve.