RW
Randall W

1 reviews | Active since Jun 2013

16 Dec 2015, 10:49

Buidlers Warehouse Constantiaberg

The overall experience at builders warehouse is very good, but the wood section's service is absolutely appalling. I ordered boards from builders and to start off the delivery was late. Upon furtherinvestigation we found that the boards was badly chipped and the measurements was so bad that it seemed like i was given someone else's cutting ( in fact it WAS actually mine ) . I had to back and forth 7 times and still my measurements was wrong. I eventually had to buy equipment which set me back hundreds of rands to repair what they did wrong. <br> <br> Please, i would advise you to purchase precision board cuttting by the people who specialises in the field e.g. Davidson Boards etc

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Replies (1)
Builders Warehouse
Builders Warehouse's reply17 Dec 2015, 10:43
Official
Hello rwilliams14,

Thank you for your feedback.

The experience you've had isn't one we want you or any of our customers to have.

As per our telephonic conversation, I've forwarded your feedback to our store. You'll receive a call from management today to rectify this.

Thanks again for taking the time to contact me. I look forward to assisting you in finding a suitable solution.

Kind Regards,

Tristan Kelly
Builder Customer Service Agent