LN
LOSHNIE N
1 reviews | Active since Dec 2015
10 Dec 2015, 13:00
BROKEN GLASS
I HAVE PURCHASED A QUADRANT SHOWER 900X900 IN OCTOBER WHEN THE NEW STORE OPENED THEY HAD A VERY HUGE GRAND OPENING SPECIALS.THE FIRST ONE I BOUGHT WAS THE WRONG ONE AND THE GLASS SHATTERED BEFORE IT COULD BE OPEN THEN I WENT AND RETURNED IT GOT THE CORRECT ONE AND THIS PAST SATURDAY AGAIN THE GLASS BROKE AND WHEN I WENT TO QUERY ABOUT IT I WAS TOLD THE IT DOES NOT HAVE A GUARANTEE JUST THE WHEELS ON IT HAS A GUARANTEE SO I HAVE TO PURCHASE JUST THE GLASS ON ITS OWN WHICH IS HALF THE PRICE I PAID FOR THE SPECIAL JUST ONE PANEL OF THE GLASS.<br> THE GLASS SAYS THAT ITS TEMPERED GLASS BUT IT STARTED SHATTERING FROM TOP TO BOTTOM.<br> <br> KIND REGARDS<br> LOSHNIE
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Replies (1)Builders Warehouse's replyOfficial
10 Dec 2015, 15:42Hello NOVLOSH,
Thank you for your feedback.
I'm sorry your shower door has shattered for the 2nd time and the glass isn't part of your warranty. I've spoken to Joey, the sales manager at our Richards Bay store.
He will contact you shortly to discuss a resolution for this problem.
Once again I apologise for any inconvenience caused and I look forward to helping you.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Thank you for your feedback.
I'm sorry your shower door has shattered for the 2nd time and the glass isn't part of your warranty. I've spoken to Joey, the sales manager at our Richards Bay store.
He will contact you shortly to discuss a resolution for this problem.
Once again I apologise for any inconvenience caused and I look forward to helping you.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Best regards,
Builders Warehouse's reply10 Dec 2015, 15:42
Official
Hello NOVLOSH,
Thank you for your feedback.
I'm sorry your shower door has shattered for the 2nd time and the glass isn't part of your warranty. I've spoken to Joey, the sales manager at our Richards Bay store.
He will contact you shortly to discuss a resolution for this problem.
Once again I apologise for any inconvenience caused and I look forward to helping you.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Thank you for your feedback.
I'm sorry your shower door has shattered for the 2nd time and the glass isn't part of your warranty. I've spoken to Joey, the sales manager at our Richards Bay store.
He will contact you shortly to discuss a resolution for this problem.
Once again I apologise for any inconvenience caused and I look forward to helping you.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Best regards,
