Broke my windscreen.....continued

<p>I have still not had any joy from the staff or managers of the Cape Gate Builders Warehouse branch!! After breaking the windscreen of my bakkie, it has been over one week and still has not been repaired!! First the branch manager said that my own insurance must pay for the damages and builders warehouse will cover the cost of the excess, I told the manager that this is ********** Then they phone me saying that I must obtain 3 quotes and send it to them, then they will transfer money into my bank account?! How does this company operate? This is total idiotic.</p> <p>Whoever the representative (sorry computer auto response) who responds to this, don't tell me that management has been informed because that will not help (like my last complaint)...I think the owners (and board of directors) need to know how their managers are treating it's customers...this is pathetic.</p>