Brand new lawn mower failed within 2 hours

I am extremely disappointed with the service I received from Builders Warehouse (Superstore Elim) regarding a brand-new lawn mower that failed within 2 hours of purchase. I immediately returned the lawn mower to Builders Warehouse Makhado after it failed within approximately 2 hours of purchase. Despite this, I was informed that I would have to wait for an assessment and inspection before a replacement or refund could be considered. The product is T/TECH Electric Lawn Mower 2200 purchased on 26 December 2025! This is unacceptable, as a product that fails within hours of first use is clearly defective. In terms of the Consumer Protection Act (Sections 55 and 56), I am entitled to an immediate replacement or full refund, without being subjected to delays for assessment.