Bought gas bottle and it was empty
<p>i bought a new gas bottle for my heater on the 19th of June 2016 from builders warehouse craighall and from the start it felt empty. We even struggled to get the new heater on the first time. We used it a few times but the gas Never had enough pressure to light the heater.. Last night our heater didnt even go on. I went to builders warehouse to complain but they werent helpful saying we shoukd phone afrox gas and complain. I bought it from builders warehouse... Not afrox. They were so unhelpful and refused to help us. Very upset woth builders as I spend alot of money there amd they couldnt help us at all</p>
Good Afternoon Natalie,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Craighall branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Have a wonderful day.
Regards,
Labeeqah Mallie
Customer Service Agent
Good Afternoon Natalie,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Craighall branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Have a wonderful day.
Regards,
Labeeqah Mallie
Customer Service Agent