CD
Christine D
1 reviews | Active since Feb 2015
18 Sept 2023, 16:06
Bought garden lights at this shop and they only worked for one day and going back to them was told lights have no guarantee
Bought garden lights at this shop and they only worked for one day and going back to them was told lights have no guarantee. Very shocking that they don't tell this to their customers before selling them so it becomes customers choices whether to buy or not buy. I was also told to buy a a charger to change batteries. I am talking about new lights here. After putting up a fight globes were charged on the 2 x lights last week and one light worked but the other one only worked one night. I find this totally unacceptable. I find this to be a total ripp off to customers. U don't buy something and arrive home and a product doesn't work. Very dissatisfied with Builders warehouse and their products.
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Replies (1)Builders Warehouse's replyOfficial
18 Sept 2023, 16:14Hi Christine,
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll have this escalated and we'll ensure that the necessary steps are taken to better the experience for you.
Regards,
NS.
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll have this escalated and we'll ensure that the necessary steps are taken to better the experience for you.
Regards,
NS.
Builders Warehouse's reply18 Sept 2023, 16:14
Official
Hi Christine,
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll have this escalated and we'll ensure that the necessary steps are taken to better the experience for you.
Regards,
NS.
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll have this escalated and we'll ensure that the necessary steps are taken to better the experience for you.
Regards,
NS.
