MP
Mariam P
1 reviews | Active since Sept 2020
05 Dec 2025, 17:10
Bought dishwasher online 31 Oct
Bought dishwasher online 31 Oct. Item not delivered. Still waiting for refund
Helpful (0)
Replies (7)0
Replies (7)
Builders Warehouse's replyOfficial
05 Dec 2025, 17:31Hi Mariam,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and saw that our team liaised with you regarding your refund and you've confirmed that you've received a credit note.
Please note, refunds can take up to 7-14 working days for the funds to reflect.
If you need anything else, let us know.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and saw that our team liaised with you regarding your refund and you've confirmed that you've received a credit note.
Please note, refunds can take up to 7-14 working days for the funds to reflect.
If you need anything else, let us know.
Kind regards,
AO
Builders Warehouse's reply05 Dec 2025, 17:31
Official
Hi Mariam,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and saw that our team liaised with you regarding your refund and you've confirmed that you've received a credit note.
Please note, refunds can take up to 7-14 working days for the funds to reflect.
If you need anything else, let us know.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I've checked and saw that our team liaised with you regarding your refund and you've confirmed that you've received a credit note.
Please note, refunds can take up to 7-14 working days for the funds to reflect.
If you need anything else, let us know.
Kind regards,
AO
MP
Mariam P's updateReviewer Update
07 Dec 2025, 22:45You credited my store account. I want my money in my bank account because that's where I paid you from! And I don't want to wait 7-14 days for my money either! You've had my money since 31 October! And no dishwasher was delivered so I cancelled my order. This is the worst service I've ever received from a store, and I've dealt with some bad ones.
MP
Mariam P's update07 Dec 2025, 22:45
Reviewer Update
You credited my store account. I want my money in my bank account because that's where I paid you from! And I don't want to wait 7-14 days for my money either! You've had my money since 31 October! And no dishwasher was delivered so I cancelled my order. This is the worst service I've ever received from a store, and I've dealt with some bad ones.
Builders Warehouse's replyOfficial
08 Dec 2025, 08:23Hi Mariam,
Thank you for your response.
We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
Our team has emailed you a refund form, please complete it and send it back along with a copy of your ID and banking details.
Once received, we will send the documents off for the refund to be processed.
Alternatively, you may use the funds off your next online order.
If you need anything else, let us know.
Kind regards
AO
Thank you for your response.
We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
Our team has emailed you a refund form, please complete it and send it back along with a copy of your ID and banking details.
Once received, we will send the documents off for the refund to be processed.
Alternatively, you may use the funds off your next online order.
If you need anything else, let us know.
Kind regards
AO
Builders Warehouse's reply08 Dec 2025, 08:23
Official
Hi Mariam,
Thank you for your response.
We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
Our team has emailed you a refund form, please complete it and send it back along with a copy of your ID and banking details.
Once received, we will send the documents off for the refund to be processed.
Alternatively, you may use the funds off your next online order.
If you need anything else, let us know.
Kind regards
AO
Thank you for your response.
We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
Our team has emailed you a refund form, please complete it and send it back along with a copy of your ID and banking details.
Once received, we will send the documents off for the refund to be processed.
Alternatively, you may use the funds off your next online order.
If you need anything else, let us know.
Kind regards
AO
MP
Mariam P's updateReviewer Update
08 Dec 2025, 11:58I have checked my email and you have not sent me the refund form.
MP
Mariam P's update08 Dec 2025, 11:58
Reviewer Update
I have checked my email and you have not sent me the refund form.
Builders Warehouse's replyOfficial
08 Dec 2025, 12:58Hello Mariam,
I've resent the form to the email address you've provided above.
Could you please have a look and confirm whether you have received the email?
Kind regards,
AO
I've resent the form to the email address you've provided above.
Could you please have a look and confirm whether you have received the email?
Kind regards,
AO
Builders Warehouse's reply08 Dec 2025, 12:58
Official
Hello Mariam,
I've resent the form to the email address you've provided above.
Could you please have a look and confirm whether you have received the email?
Kind regards,
AO
I've resent the form to the email address you've provided above.
Could you please have a look and confirm whether you have received the email?
Kind regards,
AO
MP
Mariam P's updateReviewer Update
08 Dec 2025, 16:16I have received the refund form.
MP
Mariam P's update08 Dec 2025, 16:16
Reviewer Update
I have received the refund form.
Builders Warehouse's replyOfficial
09 Dec 2025, 07:50Hi Mariam,
Thank you for confirming.
I've received your documents and will send them off for the refund to be processed.
I'll be in touch.
Kind regards,
AO
Thank you for confirming.
I've received your documents and will send them off for the refund to be processed.
I'll be in touch.
Kind regards,
AO
Builders Warehouse's reply09 Dec 2025, 07:50
Official
Hi Mariam,
Thank you for confirming.
I've received your documents and will send them off for the refund to be processed.
I'll be in touch.
Kind regards,
AO
Thank you for confirming.
I've received your documents and will send them off for the refund to be processed.
I'll be in touch.
Kind regards,
AO