Botched delivery, no follow up

This is the second time in a month my delivery from Builders in Paarl is delayed/not delivered. I can understand if there are slight delays, but you don't get notified, neither does the problem get sorted out or a follow up call made. My delivery was scheduled 2 days ago, I made phone calls that afternoon and I have made four calls this morning; I am no wiser as to when I will receive my goods. In the meantime I have booked a carpenter to assist me over the weekend... trusting that I will have my cut wood by now. I have just bought a house that needs renovation and builders is my closest store, but I am taking by business somewhere else.

Why don't your staff get trained in efficient customer service? Why is your dispatch department not functioning properly? You should not have constant delays even if you are busy. The current system just doesn't work. There is also no proper communication between your departments and zero communication with your clients. In my opinion this is a management issue. See that your staff knows how to follow up orders and communicate with clients.