boot opened up in a month time - no box no return

Item: Builders Warehouse
Rating: 1
Author: Sagree G

I purchased 2 pairs of interceptor boots on the 16th November 2025 from builders warehouse in Northriding. The one pair has already opened up, contacted customer centre, the lady contacted the store, they said because I don't have the box, I can't return the shoe.

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Replies (1)

Builders Warehouse's replyOfficial

16 Dec 2025, 12:10

Hi Sagree,

Thank you for contacting us.

I am so sorry for the service you have received, as well as the inconvenience caused to you.

For all returns except where the product is faulty, the product must be unused and returned in its original product packaging.

You can read more about our returns and refund policy by clicking on the link below:

https://www.builders.co.za/returns-refunds?srsltid=AfmBOorclOtokWgBCIQTaKEW4BwDdaWRvwE7erSL7vw6_-h8WD1FYWyC

.JF

Builders Warehouse's reply16 Dec 2025, 12:10

Official