Birthday voucher is a ****
This isn't something I'd ordinarily care about but now it's the principle. On my birthday I received and email with a R200 voucher which was a very nice gesture. I had things to buy so I tried to use it online and got an error (Please shop for {currency-symbol}{order-amount} to avail the offer). To be clear, nowhere on the email did it mention and kind of limits except the expiry time which this was well ahead of. So I emailed Builders and the Anastasia Lotriet was very nice and sent me a new code but this one was only for 10%. I emailed her to tell he but she's now stopped replying so I assume she's just decided this is done.
I feel that if you're going to offer somebody something it should work and if you make it right then make it right. Don't make a poor attempt at rectifying it and then ghost the person.
Helpful (0)
Replies (16)0
Replies (16)
Builders Warehouse's replyOfficial
14 Jan 2025, 08:41Hi Shawn,
Thank you for getting in touch with us.
My apologize for the level of service you have received as well as the inconvenience caused.
I will be looking into this to have the matter rectified for you and restore you faith is us. JF
Thank you for getting in touch with us.
My apologize for the level of service you have received as well as the inconvenience caused.
I will be looking into this to have the matter rectified for you and restore you faith is us. JF
Builders Warehouse's reply14 Jan 2025, 08:41
Official
Hi Shawn,
Thank you for getting in touch with us.
My apologize for the level of service you have received as well as the inconvenience caused.
I will be looking into this to have the matter rectified for you and restore you faith is us. JF
Thank you for getting in touch with us.
My apologize for the level of service you have received as well as the inconvenience caused.
I will be looking into this to have the matter rectified for you and restore you faith is us. JF
's updateReviewer Update
14 Jan 2025, 15:06Thank you. We shall see if anything materializes from it.
's update14 Jan 2025, 15:06
Reviewer Update
Thank you. We shall see if anything materializes from it.
Builders Warehouse's replyOfficial
14 Jan 2025, 15:11I have escalated to as far as I can to have it resolved. JF
Builders Warehouse's reply14 Jan 2025, 15:11
Official
I have escalated to as far as I can to have it resolved. JF
's updateReviewer Update
16 Jan 2025, 14:52It's crazy that I've been told by 2 people so far that it's been escalated but 2 days later still no other communication. I mean it's a simple voucher. I really don't get why this is so complicated. At this point I'm actually laughing at just how ridiculous this is.
's update16 Jan 2025, 14:52
Reviewer Update
It's crazy that I've been told by 2 people so far that it's been escalated but 2 days later still no other communication. I mean it's a simple voucher. I really don't get why this is so complicated. At this point I'm actually laughing at just how ridiculous this is.
Builders Warehouse's replyOfficial
16 Jan 2025, 15:10Hi Shawn,
We are still waiting for feedback and will get back to you as soon as we receive an update. SR
We are still waiting for feedback and will get back to you as soon as we receive an update. SR
Builders Warehouse's reply16 Jan 2025, 15:10
Official
Hi Shawn,
We are still waiting for feedback and will get back to you as soon as we receive an update. SR
We are still waiting for feedback and will get back to you as soon as we receive an update. SR
's updateReviewer Update
18 Jan 2025, 11:07As a note to anyone reading this I have as of yet heard nothing but these empty escalation claims. The person I was emailing claimed she was away and then stopped replying once again. It's very obvious to me that the original voucher was never meant to work and is a ploy by Builders to get you to spend money hoping you'll just checkout regardless of the voucher. Very underhanded practice.
's update18 Jan 2025, 11:07
Reviewer Update
As a note to anyone reading this I have as of yet heard nothing but these empty escalation claims. The person I was emailing claimed she was away and then stopped replying once again. It's very obvious to me that the original voucher was never meant to work and is a ploy by Builders to get you to spend money hoping you'll just checkout regardless of the voucher. Very underhanded practice.
Builders Warehouse's replyOfficial
18 Jan 2025, 11:23Hi Shawn,
I will escalate this further for you yo have it resolved for you as soon as possible. I am so sorry for this delay. JF
I will escalate this further for you yo have it resolved for you as soon as possible. I am so sorry for this delay. JF
Builders Warehouse's reply18 Jan 2025, 11:23
Official
Hi Shawn,
I will escalate this further for you yo have it resolved for you as soon as possible. I am so sorry for this delay. JF
I will escalate this further for you yo have it resolved for you as soon as possible. I am so sorry for this delay. JF
's updateReviewer Update
18 Jan 2025, 11:29I'm really not buying it anymore. I believe you're just stalling in the hopes that I'll go away. I might have but now on principle I will not be letting this go. Not that it makes a difference to you but rest assured that next week I'll be recounting this on Google reviews for all to see.
's update18 Jan 2025, 11:29
Reviewer Update
I'm really not buying it anymore. I believe you're just stalling in the hopes that I'll go away. I might have but now on principle I will not be letting this go. Not that it makes a difference to you but rest assured that next week I'll be recounting this on Google reviews for all to see.
Builders Warehouse's replyOfficial
18 Jan 2025, 12:02I do understand your frustration. JF
Builders Warehouse's reply18 Jan 2025, 12:02
Official
I do understand your frustration. JF
's updateReviewer Update
27 Jan 2025, 16:2517 days of stalling and promises of escalation with no resolution. Claims of technical issues and promises of "soon". It is very clear that Builders has no intention of resolving anything. I will therefore be escalating the matter myself as Builders is in violation of section 34 of the Consumer Protection Act.
's update27 Jan 2025, 16:25
Reviewer Update
17 days of stalling and promises of escalation with no resolution. Claims of technical issues and promises of "soon". It is very clear that Builders has no intention of resolving anything. I will therefore be escalating the matter myself as Builders is in violation of section 34 of the Consumer Protection Act.
Builders Warehouse's replyOfficial
28 Jan 2025, 10:49Hi Shawn,
We are fully working on this as this is effecting a few of our customers. Our team is working on how to get this resolved as quick as they can. As soon as any information is available. I will be in touch. JF
We are fully working on this as this is effecting a few of our customers. Our team is working on how to get this resolved as quick as they can. As soon as any information is available. I will be in touch. JF
Builders Warehouse's reply28 Jan 2025, 10:49
Official
Hi Shawn,
We are fully working on this as this is effecting a few of our customers. Our team is working on how to get this resolved as quick as they can. As soon as any information is available. I will be in touch. JF
We are fully working on this as this is effecting a few of our customers. Our team is working on how to get this resolved as quick as they can. As soon as any information is available. I will be in touch. JF
's updateReviewer Update
28 Jan 2025, 11:06I'm a developer. Would you like me to come there and show your "developers" how to do it?
's update28 Jan 2025, 11:06
Reviewer Update
I'm a developer. Would you like me to come there and show your "developers" how to do it?
's updateReviewer Update
28 Jan 2025, 14:59Since you have now tried to add a minimum spend to a voucher that had no minimum spend attached as a condition I have escalated the matter to the NCC as a complaint.
's update28 Jan 2025, 14:59
Reviewer Update
Since you have now tried to add a minimum spend to a voucher that had no minimum spend attached as a condition I have escalated the matter to the NCC as a complaint.
Builders Warehouse's replyOfficial
28 Jan 2025, 15:35We are working on this for you. JF
Builders Warehouse's reply28 Jan 2025, 15:35
Official
We are working on this for you. JF
's updateReviewer Update
06 Feb 2025, 15:30As a final note for anyone reading this. After Builders tried to add conditions after the fact I escalated to the CGSO. They agreed that the voucher should be honoured as presented. Yesterday I got a call from Massmart also agreeing. Today I received a working voucher without the limit. Would have been much easier to just do the right thing in the first place.
's update06 Feb 2025, 15:30
Reviewer Update
As a final note for anyone reading this. After Builders tried to add conditions after the fact I escalated to the CGSO. They agreed that the voucher should be honoured as presented. Yesterday I got a call from Massmart also agreeing. Today I received a working voucher without the limit. Would have been much easier to just do the right thing in the first place.
Builders Warehouse's replyOfficial
10 Mar 2025, 14:10Hi Shawn,
Your voucher has been sent to you via email on the 6th of Feb at 2:52pm.
Should you need any further help please let me know. JF
Your voucher has been sent to you via email on the 6th of Feb at 2:52pm.
Should you need any further help please let me know. JF
Builders Warehouse's reply10 Mar 2025, 14:10
Official
Hi Shawn,
Your voucher has been sent to you via email on the 6th of Feb at 2:52pm.
Should you need any further help please let me know. JF
Your voucher has been sent to you via email on the 6th of Feb at 2:52pm.
Should you need any further help please let me know. JF