SS
SZ S
1 reviews | Active since Dec 2019
03 Sept 2026, 15:26
BEWARE OF BUILDERS WAREHOUSE RICHARD'S BAY BIG ****!!
A toilet seat was bought on 29 July 2026, only to be delivered on 22 August 2026, with no explanation from Builders as to what caused the delay and no communication until I approached them. On 22 August, the seat was delivered in damaged packaging; needless to say, the seat was broken in two different places. When reported 10 days later to Builders, they claimed no responsibility and refused to either replace the damaged toilet seat or process a refund.
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Replies (3)
Builders Warehouse's replyOfficial
03 Sept 2026, 15:46Hi SZ,
I'm sorry for the experience you've had and for the service received.
I checked, and I see that your query is currently with our complaints team, and I will follow up with them on this for you.
Kind regards,
Builders Social Media Team
I'm sorry for the experience you've had and for the service received.
I checked, and I see that your query is currently with our complaints team, and I will follow up with them on this for you.
Kind regards,
Builders Social Media Team
Builders Warehouse's reply03 Sept 2026, 15:46
Official
Hi SZ,
I'm sorry for the experience you've had and for the service received.
I checked, and I see that your query is currently with our complaints team, and I will follow up with them on this for you.
Kind regards,
Builders Social Media Team
I'm sorry for the experience you've had and for the service received.
I checked, and I see that your query is currently with our complaints team, and I will follow up with them on this for you.
Kind regards,
Builders Social Media Team
SS
SZ S's updateReviewer Update
07 Sept 2026, 11:28Builders Social Media Team, it has been days now no communication fro you, any feedback?
SS
SZ S's update07 Sept 2026, 11:28
Reviewer Update
Builders Social Media Team, it has been days now no communication fro you, any feedback?
Builders Warehouse's replyOfficial
07 Sept 2026, 11:52Hi SZ,
I'm sorry that you've not had any feedback.
I will follow up with our complaints team on this for you.
Kind regards,
Builders Social Media Team
I'm sorry that you've not had any feedback.
I will follow up with our complaints team on this for you.
Kind regards,
Builders Social Media Team
Builders Warehouse's reply07 Sept 2026, 11:52
Official
Hi SZ,
I'm sorry that you've not had any feedback.
I will follow up with our complaints team on this for you.
Kind regards,
Builders Social Media Team
I'm sorry that you've not had any feedback.
I will follow up with our complaints team on this for you.
Kind regards,
Builders Social Media Team