Better customer care required

Further to My complaint re the Constantia branch, based on Tokai, I am unhappy to report that there was no real effort to resolve my faulty cistern. Colin contacted me once to inform me that their driver will check it out the next day. A no-show. Not even sure how qualified the driver is! I went back to the branch and to date I have been unable to engage with Yusuf (management) and Colin (mid-management) who won’t to do their bit to save their brand, Builders Warehouse. It’s such a pity that the Brand has to suffer because of their workers, in this case. I will definitely spend that extra cash and instead go to their opposition to secure better customer care. Builders Warehouse proves that they’re clearly too big to care about their customers.