SR
Simon R

1 reviews | Active since Jan 2017

13 Dec 2024, 14:22

BE WARE WHEN PURCHASING ONLINE - WRONG PRODUCT SENT

There should be negative star ratings for the poor service. I ordered online and received the wrong product which does happen. The problem comes is it took 3 weeks and probably over 100 emails to get anyone's attention. Still never got resolved even when I went into the local branch so won't buy anything again from them. Rather go into the store if you buy as then you can select the product and pay. Not rely on it to be delivered and when it's wrong battle to resolve.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply13 Dec 2024, 14:53
Official
Hi Simon, 

I'm sorry for the experience you've had and the service received. 

I will pass this feedback over to our complaints team for you. 

Kind regards KD