DL
Dawn L

1 reviews | Active since Apr 2021

29 Dec 2021, 15:33

BE CAREFUL WHEN PURCHASING ON THEIR WEBSITE!

Ordered and paid for lawnmower online. Showed that a Builders further away from me had in stock (not my nearest store). so i paid for the delivery fee. Advised it would be delivered on Friday 24th. Not delivered. Checked order status online on Sundy 26th, to see they had cancelled the initial order and reinstated it again to be delivered on Monday 27th Dec. They didnt deliver. I rang on Tues 28th and dealt with a helpful guy named Dilligent, who looked into this. He rang back to say 'Gerald'from the store (City) was going to ring me, as they didnt have stock and he was looking for stock. Nobody rang me. Rang again today 29th, only to be told that they may have stock around middle of Jan, but wont know until proprietor opened. Lady explained that website showed one is stock, which is display, which they dont sell. Builders - you need to sort this out!! It is disgraceful that you take a customer's money and claim something is in stock on your website, when it isnt. Also, customer service is shocking....i had to chase them up all the way. I now have to wait up to 7 business days to get my money back. I now have to buy the lawnmower elsewhere (which is no longer on a sale elsewhere). I will NOT be using Builders website to purchase anything again

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