AJ
Anthony J

1 reviews | Active since May 2021

07 Sept 2026, 19:36

Bait marketing

Bait marketing Good day. I was directed to builders warehouse Newcastle to make a purchase because they had stock. As I went to the till I saw the dirt trapper carpets There was four prices displayed and there was four different sizes so I chose the biggest and saw the price at R405.

When I came to the checkout the price was far higher. They called a guy by the name of Frank who told me I need to read the barcodes before choosing an item. I told him this is bait marketing This is totally unfair as I have purchased alot of items at one go so this means I have been overcharged in the past cos I don't recall every price of an item that I purchase. I sent them an email and they responded the matter was resolved. Thank you A. Jacob ***

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Replies (1)
Builders Warehouse
Builders Warehouse's reply08 Sept 2026, 09:06
Official
Hi Anthony, 

I'm sorry for the experience you've had and for the service received. 

I will have this matter escalated for you, and we will keep in touch. 

Kind regards,
Builders Social Media Team