Bait Marketing

<p>Builders Warehouse had a special on the Electrolux GU10 bulbs at R98. Due the price being at a good rate I went to the store to buy them, however there was no stock. I spoke to Daniel the salesman to enquire if there's more stock at the back, he advised there's none and it would come the following week. Thereafter I've been to the store twice after and still no stock. Hence, with the advert still running I'm under the impression that stock would arrive on time before the promo ends, however this didn't happen. I was then told by Daniel that due to stock take, new stock would only arrive after. I then went again after stock take and still no stock. I then spoke to Neil Roos, whom was very helpful as stock arrived two days after speaking to him. I then go to the store once I get confirmation of the stock being available. However no longer at the price as advertised in the promo of R98. Bonita the manager on duty advised she cannot give the items at that price but rather 10% off and the salesman should have given me a quote to get the items at that price.</p> <p>There are few issues here namely; mass mart advertising items that they do not have in stock to get people into the store, and the lack of training of the staff on how to deal with these issues. I believe management should own the mistakes of there Staff rather then making there error the customers issue.</p> <p> </p> <p>I am thoroughly dismayed at Bonitas handling of the situation, she made me wait 10 min prior to coming down from her office to the floor. She also chose not to own the error of her staff. She made it clear to me that she is a sales manager of a different department. I do not understand why someone who does not want to take accountability for her staff is a manager on duty.</p> <p> </p>