Bad/Poor Service

I bought garden tools in Builders Warehouse(Tswelopele-Tembisa) last year(2019) around October and amongst those tools I had a Gardenmaster Plastic Rake and a Hedge, both tools didn't even last long. It started with a Rake, the stick got broken in a space of a month and I took it light and didn't report it to the store, then the following month(early December) the Hedge handle got lose and the next thing it was in pieces. I took those tools back to Builders Warehouse(Tswelopele-Tembisa) and I met the guy by the name of Solomon, I showed him the defects and he promised to report the defects to the suppliers and then call me(but he never called).

January 2020 I decided to make a follow up and called the Store and Solomon promised to call me again because the suppliers were still closed for December Holidays. I kept on calling because i realized that the guy/store is failing me and doesn't keep its promise, till to date(11/02/2020) I haven't heard a word from the Store or Solomon and the last time I called the Store he said he'll speak to his manager and call me back. I'm so so disappointed, because I have been buying and been a good customer for Builders Warehouse and even got a gift voucher from friends because they know I buy most at Builders Warehouse. I'm now doubtful to even use it or purchase anything from the store.