AM
Andre M
1 reviews | Active since Jul 2025
04 Dec 2025, 10:52
Bad Service, Stay Away
Ordered a Steco Generator. Delayed delivery with minimal feedback. The confusion stems from Steco and builders shifting the blame on who must deliver the item but I did pay delivery cost. I am at the end of the bad service receiving stick. Order was escalated, 4 days later I only received one update stating they apologise for the inconvenience. No sufficient update, reference numbers Response from Builders [#1UFTG] [#1V05H]. This is definitely my
Helpful (0)
Replies (34)0
Replies (34)
Builders Warehouse's replyOfficial
04 Dec 2025, 10:57Hi Andre,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
We want you to know that our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we are sorry that we did not meet this standard in your instance.
Thank you for getting in touch with us.
I'm sorry for the service you've received.
We want you to know that our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we are sorry that we did not meet this standard in your instance.
I'll follow up on this, and we'll be in touch. JF
Builders Warehouse's reply04 Dec 2025, 10:57
Official
Hi Andre,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
We want you to know that our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we are sorry that we did not meet this standard in your instance.
Thank you for getting in touch with us.
I'm sorry for the service you've received.
We want you to know that our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we are sorry that we did not meet this standard in your instance.
I'll follow up on this, and we'll be in touch. JF
AM
Andre M's updateReviewer Update
05 Dec 2025, 09:36Still waiting, not a single effort to provide feedback. The proof is in the pudding. The item I bought cost thousands but this is the state of client service.
AM
Andre M's update05 Dec 2025, 09:36
Reviewer Update
Still waiting, not a single effort to provide feedback. The proof is in the pudding. The item I bought cost thousands but this is the state of client service.
Builders Warehouse's replyOfficial
05 Dec 2025, 09:50Hi Andre,
I understand the frustration you are feeling.
I have escalated this to have it resolved as soon as possible. JF
I understand the frustration you are feeling.
I have escalated this to have it resolved as soon as possible. JF
Builders Warehouse's reply05 Dec 2025, 09:50
Official
Hi Andre,
I understand the frustration you are feeling.
I have escalated this to have it resolved as soon as possible. JF
I understand the frustration you are feeling.
I have escalated this to have it resolved as soon as possible. JF
AM
Andre M's updateReviewer Update
08 Dec 2025, 13:33Received the generator, filled petrol, filled oil, followed instructions but the item is faulty. Starts but cuts off after a few seconds. Fuel line is open. Choke is engaged on cold start. The overload light flickers with no load and cuts the machine. Cannot log a return online as the option is greyed out. Please come and collect your item to process my refund. I will purchase the same item from Takealot even if it is more expensive.
AM
Andre M's update08 Dec 2025, 13:33
Reviewer Update
Received the generator, filled petrol, filled oil, followed instructions but the item is faulty. Starts but cuts off after a few seconds. Fuel line is open. Choke is engaged on cold start. The overload light flickers with no load and cuts the machine. Cannot log a return online as the option is greyed out. Please come and collect your item to process my refund. I will purchase the same item from Takealot even if it is more expensive.
Builders Warehouse's replyOfficial
08 Dec 2025, 14:06Hi Andre,
I'm sorry you've received the generator in that condition.
We've notified the team of the above and we'll be in touch.
Kind regards,
AO
I'm sorry you've received the generator in that condition.
We've notified the team of the above and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply08 Dec 2025, 14:06
Official
Hi Andre,
I'm sorry you've received the generator in that condition.
We've notified the team of the above and we'll be in touch.
Kind regards,
AO
I'm sorry you've received the generator in that condition.
We've notified the team of the above and we'll be in touch.
Kind regards,
AO
AM
Andre M's updateReviewer Update
09 Dec 2025, 11:11Good Day, due to no feedback I reached out to customer care but they cannot assist me. I waited almost 3 weeks for delivery and then a defective item is delivered to me. How long should I wait for your courier to collect from me? Marshall Amos is not helpful.
AM
Andre M's update09 Dec 2025, 11:11
Reviewer Update
Good Day, due to no feedback I reached out to customer care but they cannot assist me. I waited almost 3 weeks for delivery and then a defective item is delivered to me. How long should I wait for your courier to collect from me? Marshall Amos is not helpful.
Builders Warehouse's replyOfficial
09 Dec 2025, 11:24Hi Andre,
Thank you for your feedback.
I'm sorry for the service you've received and for the delay.
I'll follow up with our team for you, and we will be in touch.
Regards,
BB
Thank you for your feedback.
I'm sorry for the service you've received and for the delay.
I'll follow up with our team for you, and we will be in touch.
Regards,
BB
Builders Warehouse's reply09 Dec 2025, 11:24
Official
Hi Andre,
Thank you for your feedback.
I'm sorry for the service you've received and for the delay.
I'll follow up with our team for you, and we will be in touch.
Regards,
BB
Thank you for your feedback.
I'm sorry for the service you've received and for the delay.
I'll follow up with our team for you, and we will be in touch.
Regards,
BB
AM
Andre M's updateReviewer Update
11 Dec 2025, 15:33Still waiting, no one has contacted me whatsoever. There is no urgency to collect the faulty item from me. Just like there was no urgency to collect the item.
AM
Andre M's update11 Dec 2025, 15:33
Reviewer Update
Still waiting, no one has contacted me whatsoever. There is no urgency to collect the faulty item from me. Just like there was no urgency to collect the item.
Builders Warehouse's replyOfficial
11 Dec 2025, 15:48Hi Andre,
I'm sorry you haven't received feedback and for the service you've received.
I've escalated your feedback, and we will be in touch.
Regards,
BB
I'm sorry you haven't received feedback and for the service you've received.
I've escalated your feedback, and we will be in touch.
Regards,
BB
Builders Warehouse's reply11 Dec 2025, 15:48
Official
Hi Andre,
I'm sorry you haven't received feedback and for the service you've received.
I've escalated your feedback, and we will be in touch.
Regards,
BB
I'm sorry you haven't received feedback and for the service you've received.
I've escalated your feedback, and we will be in touch.
Regards,
BB
AM
Andre M's updateReviewer Update
15 Dec 2025, 08:47Good Day, I am still waiting. Builders is not showing any urgency to resolve this.
AM
Andre M's update15 Dec 2025, 08:47
Reviewer Update
Good Day, I am still waiting. Builders is not showing any urgency to resolve this.
AM
Andre M's updateReviewer Update
17 Dec 2025, 09:37What is the update of collection???? I am following up and no feedback is provided.
AM
Andre M's update17 Dec 2025, 09:37
Reviewer Update
What is the update of collection???? I am following up and no feedback is provided.
Builders Warehouse's replyOfficial
17 Dec 2025, 09:46Hi Andre,
We have not gotten any feedback as yet, but I have followed up on this for you, just waiting on feedback. JF
We have not gotten any feedback as yet, but I have followed up on this for you, just waiting on feedback. JF
Builders Warehouse's reply17 Dec 2025, 09:46
Official
Hi Andre,
We have not gotten any feedback as yet, but I have followed up on this for you, just waiting on feedback. JF
We have not gotten any feedback as yet, but I have followed up on this for you, just waiting on feedback. JF
AM
Andre M's updateReviewer Update
20 Dec 2025, 06:57Good Day,
I refer to my online purchase from Builders Warehouse:
• Order number: ***
• Order date: 23 November
• Delivery date: 5 December
• Fault logged: 6 December
• Order date: 23 November
• Delivery date: 5 December
• Fault logged: 6 December
The generator was defective on arrival. As reported on 6 December, the unit struggles to start, emits grey and black smoke, runs extremely rough, ticks from the exhaust area, trips the overload light with no load connected, emits a burning electrical/plastic smell, and the digital display flickers with frequency dropping to 5 Hz before shutdown. The unit is unsafe to operate and appears to have an electrical/inverter fault.
Despite logging the fault immediately and numerous follow-ups, Builders has failed to collect the unit or resolve the matter. I have repeatedly been advised that Builders is “waiting on Steco.” Please note that under Section 56 of the Consumer Protection Act, supplier arrangements are not the consumer’s responsibility.
This delay is unreasonable and constitutes non-compliance with the CPA.
I hereby formally elect a FULL REFUND in terms of Section 56 of the CPA.
Please arrange collection of the faulty generator and process the refund within 5 business days of this notice.
Please arrange collection of the faulty generator and process the refund within 5 business days of this notice.
Should this matter not be resolved within that timeframe, I will escalate the complaint to the Consumer Goods & Services Ombud (CGSO) and the National Consumer Commission (NCC) without further notice.
Regards,
AM
Andre M's update20 Dec 2025, 06:57
Reviewer Update
Good Day,
I refer to my online purchase from Builders Warehouse:
• Order number: ***
• Order date: 23 November
• Delivery date: 5 December
• Fault logged: 6 December
• Order date: 23 November
• Delivery date: 5 December
• Fault logged: 6 December
The generator was defective on arrival. As reported on 6 December, the unit struggles to start, emits grey and black smoke, runs extremely rough, ticks from the exhaust area, trips the overload light with no load connected, emits a burning electrical/plastic smell, and the digital display flickers with frequency dropping to 5 Hz before shutdown. The unit is unsafe to operate and appears to have an electrical/inverter fault.
Despite logging the fault immediately and numerous follow-ups, Builders has failed to collect the unit or resolve the matter. I have repeatedly been advised that Builders is “waiting on Steco.” Please note that under Section 56 of the Consumer Protection Act, supplier arrangements are not the consumer’s responsibility.
This delay is unreasonable and constitutes non-compliance with the CPA.
I hereby formally elect a FULL REFUND in terms of Section 56 of the CPA.
Please arrange collection of the faulty generator and process the refund within 5 business days of this notice.
Please arrange collection of the faulty generator and process the refund within 5 business days of this notice.
Should this matter not be resolved within that timeframe, I will escalate the complaint to the Consumer Goods & Services Ombud (CGSO) and the National Consumer Commission (NCC) without further notice.
Regards,
Builders Warehouse's replyOfficial
20 Dec 2025, 08:45Hi Andre,
I'm sorry you haven't received feedback.
I've escalated your feedback, and we will be in touch.
Regards,
AO
I'm sorry you haven't received feedback.
I've escalated your feedback, and we will be in touch.
Regards,
AO
Builders Warehouse's reply20 Dec 2025, 08:45
Official
Hi Andre,
I'm sorry you haven't received feedback.
I've escalated your feedback, and we will be in touch.
Regards,
AO
I'm sorry you haven't received feedback.
I've escalated your feedback, and we will be in touch.
Regards,
AO
AM
Andre M's updateReviewer Update
23 Dec 2025, 21:06Good Day, The generator was collected Yesterday. Please give me an update on my full refund including shipping cost.
AM
Andre M's update23 Dec 2025, 21:06
Reviewer Update
Good Day, The generator was collected Yesterday. Please give me an update on my full refund including shipping cost.
AM
Andre M's updateReviewer Update
26 Dec 2025, 11:33Good Day, any feedback on my refund? Your faulty generator was collected.
AM
Andre M's update26 Dec 2025, 11:33
Reviewer Update
Good Day, any feedback on my refund? Your faulty generator was collected.
Builders Warehouse's replyOfficial
26 Dec 2025, 12:09Hi Andre,
Let me check on this for you, and I will get back to you as soon as I get any information. JF
Let me check on this for you, and I will get back to you as soon as I get any information. JF
Builders Warehouse's reply26 Dec 2025, 12:09
Official
Hi Andre,
Let me check on this for you, and I will get back to you as soon as I get any information. JF
Let me check on this for you, and I will get back to you as soon as I get any information. JF
AM
Andre M's updateReviewer Update
27 Dec 2025, 12:43Good Day, I am still waiting on my refund.
AM
Andre M's update27 Dec 2025, 12:43
Reviewer Update
Good Day, I am still waiting on my refund.
Builders Warehouse's replyOfficial
27 Dec 2025, 14:21Hi Andre,
A complaint has been logged for you and our team will be in touch with you. JF
A complaint has been logged for you and our team will be in touch with you. JF
Builders Warehouse's reply27 Dec 2025, 14:21
Official
Hi Andre,
A complaint has been logged for you and our team will be in touch with you. JF
A complaint has been logged for you and our team will be in touch with you. JF
AM
Andre M's updateReviewer Update
29 Dec 2025, 08:28Good Day, no one has been in touch with me. What is happening on this request? Has the refund been made?
AM
Andre M's update29 Dec 2025, 08:28
Reviewer Update
Good Day, no one has been in touch with me. What is happening on this request? Has the refund been made?
Builders Warehouse's replyOfficial
29 Dec 2025, 08:32Hi Andre,
We are still waiting for our refund team to give us an update. They will be in touch as soon as they have any. JF
We are still waiting for our refund team to give us an update. They will be in touch as soon as they have any. JF
Builders Warehouse's reply29 Dec 2025, 08:32
Official
Hi Andre,
We are still waiting for our refund team to give us an update. They will be in touch as soon as they have any. JF
We are still waiting for our refund team to give us an update. They will be in touch as soon as they have any. JF
AM
Andre M's updateReviewer Update
30 Dec 2025, 10:23Good Day, it has now been more than 48 hours since your refund department received your query. What is happening? No one contacts me to provide any feedback.
AM
Andre M's update30 Dec 2025, 10:23
Reviewer Update
Good Day, it has now been more than 48 hours since your refund department received your query. What is happening? No one contacts me to provide any feedback.
Builders Warehouse's replyOfficial
30 Dec 2025, 10:35A complaint has been logged for you and our team will be in touch with you. JF
Builders Warehouse's reply30 Dec 2025, 10:35
Official
A complaint has been logged for you and our team will be in touch with you. JF
AM
Andre M's updateReviewer Update
01 Jan 2026, 19:31Good Day,
Has the refund been processed?
As per previous discussions delivery of the generator is Today and on receipt, my refund will be processed.
Than You.
AM
Andre M's update01 Jan 2026, 19:31
Reviewer Update
Good Day,
Has the refund been processed?
As per previous discussions delivery of the generator is Today and on receipt, my refund will be processed.
Than You.
AM
Andre M's updateReviewer Update
02 Jan 2026, 12:53Good Day, I am still waiting on my refund.
AM
Andre M's update02 Jan 2026, 12:53
Reviewer Update
Good Day, I am still waiting on my refund.
Builders Warehouse's replyOfficial
02 Jan 2026, 12:55Our team is working on it. Please allow us to get this resolved for you. JF
Builders Warehouse's reply02 Jan 2026, 12:55
Official
Our team is working on it. Please allow us to get this resolved for you. JF
AM
Andre M's updateReviewer Update
03 Jan 2026, 14:49I purchased a generator from Builders Warehouse which was defective on arrival.
Order number: ***
Correct order date: 20 November 2025
Delivery date: 5 December 2025
Fault logged: 6 December 2025
Item collected by Builders courier: 22 December 2025
Correct order date: 20 November 2025
Delivery date: 5 December 2025
Fault logged: 6 December 2025
Item collected by Builders courier: 22 December 2025
Despite the fault being reported immediately and the unit being collected, no refund has been processed to date. I have followed up daily and have issued two formal letters of demand, with no resolution.
I formally elected a full refund under Section 56 of the Consumer Protection Act. Internal supplier or refund team processes are not the consumer’s responsibility, and refunds must be processed within a reasonable time.
As a result of the continued delay, the matter has now been formally escalated to the Consumer Goods and Services Ombud.
CGSO reference number: Id-073G8QR4
I am requesting confirmation that the full refund, including delivery costs, has been processed without further delay.
AM
Andre M's update03 Jan 2026, 14:49
Reviewer Update
I purchased a generator from Builders Warehouse which was defective on arrival.
Order number: ***
Correct order date: 20 November 2025
Delivery date: 5 December 2025
Fault logged: 6 December 2025
Item collected by Builders courier: 22 December 2025
Correct order date: 20 November 2025
Delivery date: 5 December 2025
Fault logged: 6 December 2025
Item collected by Builders courier: 22 December 2025
Despite the fault being reported immediately and the unit being collected, no refund has been processed to date. I have followed up daily and have issued two formal letters of demand, with no resolution.
I formally elected a full refund under Section 56 of the Consumer Protection Act. Internal supplier or refund team processes are not the consumer’s responsibility, and refunds must be processed within a reasonable time.
As a result of the continued delay, the matter has now been formally escalated to the Consumer Goods and Services Ombud.
CGSO reference number: Id-073G8QR4
I am requesting confirmation that the full refund, including delivery costs, has been processed without further delay.
Builders Warehouse's replyOfficial
03 Jan 2026, 15:18Hi Andre,
I will inform my team of this. JF
I will inform my team of this. JF
Builders Warehouse's reply03 Jan 2026, 15:18
Official
Hi Andre,
I will inform my team of this. JF
I will inform my team of this. JF
AM
Andre M's updateReviewer Update
05 Jan 2026, 16:17Good Day,
The credit was raised on my profile this Morning but still excludes the delivery charge.
I cannot be penalised for receiving a faulty product.
Please include the delivery costs.
AM
Andre M's update05 Jan 2026, 16:17
Reviewer Update
Good Day,
The credit was raised on my profile this Morning but still excludes the delivery charge.
I cannot be penalised for receiving a faulty product.
Please include the delivery costs.
Builders Warehouse's replyOfficial
05 Jan 2026, 16:35Hi Andre,
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
BB
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
BB
Builders Warehouse's reply05 Jan 2026, 16:35
Official
Hi Andre,
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
BB
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
BB
AM
Andre M's updateReviewer Update
07 Jan 2026, 08:58Good Day, I am still waiting for my balance of refund.
AM
Andre M's update07 Jan 2026, 08:58
Reviewer Update
Good Day, I am still waiting for my balance of refund.
Builders Warehouse's replyOfficial
07 Jan 2026, 09:06Hi Andre,
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
JF
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
JF
Builders Warehouse's reply07 Jan 2026, 09:06
Official
Hi Andre,
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
JF
Thank you for your response.
I'll notify our team, and we will be in touch.
Regards,
JF
AM
Andre M's updateReviewer Update
11 Jan 2026, 07:33I am still waiting on my balance of refund.
AM
Andre M's update11 Jan 2026, 07:33
Reviewer Update
I am still waiting on my balance of refund.
Builders Warehouse's replyOfficial
11 Jan 2026, 08:18Hi Andre,
I understand your frustration as this has been going on for a while now.
We are working on this to have it resolved for you as soon as possible. JF
I understand your frustration as this has been going on for a while now.
We are working on this to have it resolved for you as soon as possible. JF
Builders Warehouse's reply11 Jan 2026, 08:18
Official
Hi Andre,
I understand your frustration as this has been going on for a while now.
We are working on this to have it resolved for you as soon as possible. JF
I understand your frustration as this has been going on for a while now.
We are working on this to have it resolved for you as soon as possible. JF