MM
Monika M
1 reviews | Active since Sept 2015
20 Sept 2015, 14:09
Bad service, out of stock
Stock was not available after being invoiced. We waited for 15 minutes for the wheel barrow to be delivered. Only then they discovered that it was not available. After another 10 minutes of debate we managed to get the refund. No alternative products were offered.
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
26 Sept 2015, 10:55Hello Monika Katarina ,
Thank you for your feedback.
I'm sorry to hear about your recent experience at our Rivonia Branch.
I can assure you that this is not the type of service we would want you as our customer to receive.
I have been in contact with the store and they will be calling you to have the matter resolved.
Regards,
Naeem Gasnola
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry to hear about your recent experience at our Rivonia Branch.
I can assure you that this is not the type of service we would want you as our customer to receive.
I have been in contact with the store and they will be calling you to have the matter resolved.
Regards,
Naeem Gasnola
Builders Customer Service Agent
Builders Warehouse's reply26 Sept 2015, 10:55
Official
Hello Monika Katarina ,
Thank you for your feedback.
I'm sorry to hear about your recent experience at our Rivonia Branch.
I can assure you that this is not the type of service we would want you as our customer to receive.
I have been in contact with the store and they will be calling you to have the matter resolved.
Regards,
Naeem Gasnola
Builders Customer Service Agent
Thank you for your feedback.
I'm sorry to hear about your recent experience at our Rivonia Branch.
I can assure you that this is not the type of service we would want you as our customer to receive.
I have been in contact with the store and they will be calling you to have the matter resolved.
Regards,
Naeem Gasnola
Builders Customer Service Agent