MJvV
Morné Janse van Vuuren
1 reviews | Active since Jul 2021
26 Jan 2026, 07:25
Bad service on the floor in
Morning,
I was this weekend again at Builders Warehouse Revonia, what a disaster. The people on the floor does not help and when u just press them they say not their section. When u find someone to help they not knowledgable about their section and long story short : they all just standing around on their phones and look busy and talk.
Where was the days that someone helps. Their stall is the worst I ever seen. I be happy to change to go to competition it’s an extra drive but the experience just over the last few months just dropped.
Thank you Revonia Builders
Helpful (0)
Replies (1)0
Replies (1)Builders Warehouse's replyOfficial
26 Jan 2026, 08:27 Hi Morné,
Thank you for contacting us.
I'm sorry for the service you've received. This is not what we want for our customers.
We strive to make all of our customers' experiences pleasant, and I'm sorry this was not the case with you.
I will escalate this for you and make sure they put the correct measures in place.
Regards,
JF
Thank you for contacting us.
I'm sorry for the service you've received. This is not what we want for our customers.
We strive to make all of our customers' experiences pleasant, and I'm sorry this was not the case with you.
I will escalate this for you and make sure they put the correct measures in place.
Regards,
JF
Builders Warehouse's reply26 Jan 2026, 08:27
Official
Hi Morné,
Thank you for contacting us.
I'm sorry for the service you've received. This is not what we want for our customers.
We strive to make all of our customers' experiences pleasant, and I'm sorry this was not the case with you.
I will escalate this for you and make sure they put the correct measures in place.
Regards,
JF
Thank you for contacting us.
I'm sorry for the service you've received. This is not what we want for our customers.
We strive to make all of our customers' experiences pleasant, and I'm sorry this was not the case with you.
I will escalate this for you and make sure they put the correct measures in place.
Regards,
JF
