Bad service of a paint query

Terrible customer service, have a laid back approach when a customer has an issue. I had an issue with paint from a reputable paint brand, they informed me that it would be logged with that company this was in Friday morning before 8 am the morning. I then proceed to contact builderware hpuse to confirm whether it had been logged on Friday as I had said this is urgent as I cannot complete my bathrooms without the corract colour paint. They were not able to tell me that it had or hadnt been logged they would phone me back, I then proceeded to contact Dulux head office as they informed me that nothing was being picked up on their systems regarding my query and that they would get their Johannesburg administrator to contact me im still waiting for that call, although builders did phoned me back a while later to suddenly say it had been logged. Then a while later they phone again as the dulux rep wanted my address which I gave them and they would give the rep my details. Im still waiting for any news on this and we are almost at Thursday after explaining to them its urgent and should be treated urgent after all the uphill I have had with builders warehouse newmarket. Im yet to see when I will recieve any call from either compnay, not even a courtesy call from builders yet today.