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Yulreeka G
1 reviews | Active since Jan 2017
24 Jan 2019, 10:00
BAD SERVICE / NO DELIVERY
ORDER NUMBER: ********** 062 Ordered on: 2019/01/09 15:10:18
Placed order for R3000. Was scheduled for delivery on the 21st January. I called them before the time to reschedule for the 24th January. I called on the 23nd to confirm the delivery and it was confirmed for the 24th. Got a missed call from Builders and called back. Lady at dispatch was so unprofessional. Then said the order /reference number I provided doesn't exist and that they don't have order numbers like that. I have people coming to install the items on the 28th January and NO ITEMS to install!
Helpful (0)
Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
24 Jan 2019, 11:22 Hi Yuleeka,
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Athena
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Athena
Builders Warehouse's reply24 Jan 2019, 11:22
Official
Hi Yuleeka,
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Athena
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Athena
Builders Warehouse's replyOfficial
24 Jan 2019, 12:50Hi Yulreeka,
I tried calling earlier, however I am unable to get through to you.
We are looking into your delivery complaint and will update you soonest once we have feedback.
If there is anything we can help you with, please let me know.
Regards,
Athena
I tried calling earlier, however I am unable to get through to you.
We are looking into your delivery complaint and will update you soonest once we have feedback.
If there is anything we can help you with, please let me know.
Regards,
Athena
Builders Warehouse's reply24 Jan 2019, 12:50
Official
Hi Yulreeka,
I tried calling earlier, however I am unable to get through to you.
We are looking into your delivery complaint and will update you soonest once we have feedback.
If there is anything we can help you with, please let me know.
Regards,
Athena
I tried calling earlier, however I am unable to get through to you.
We are looking into your delivery complaint and will update you soonest once we have feedback.
If there is anything we can help you with, please let me know.
Regards,
Athena
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Yulreeka G's updateReviewer Update
24 Jan 2019, 12:59I did try calling back but nobody answered for ages and I was calling from a cell phone...
YG
Yulreeka G's update24 Jan 2019, 12:59
Reviewer Update
I did try calling back but nobody answered for ages and I was calling from a cell phone...
Builders Warehouse's replyOfficial
24 Jan 2019, 16:15Hi Yulreeka,
I'm sorry you were unable to reach any one with regards to the complaint.
The matter has been addressed with the Branch Manager and we are awaiting feedback.
I will call you shortly.
Regards,
Athena
I'm sorry you were unable to reach any one with regards to the complaint.
The matter has been addressed with the Branch Manager and we are awaiting feedback.
I will call you shortly.
Regards,
Athena
Builders Warehouse's reply24 Jan 2019, 16:15
Official
Hi Yulreeka,
I'm sorry you were unable to reach any one with regards to the complaint.
The matter has been addressed with the Branch Manager and we are awaiting feedback.
I will call you shortly.
Regards,
Athena
I'm sorry you were unable to reach any one with regards to the complaint.
The matter has been addressed with the Branch Manager and we are awaiting feedback.
I will call you shortly.
Regards,
Athena