Bad service from Nhlamulo and her colleagues

Your staff at Builders Alexandra they refused to help me because I come at 13:50 to report that I lost my card and I also want to pay for the account... They told me that they closing at 14:00. I even ask them if they can use my ID and contact number as I always do when I buy things at the shops they said they can't help me .... What if someone use it as I even lost all my documents?