JP
Janine P
1 reviews | Active since Sept 2020
16 Sept 2020, 12:41
Bad service from builders warehouse rossburgh in Durban
We bought a bosch drill from builders warehouse rossburgh, on the 18.07.2020. three weeks after purchase the drill stopped working. They advised it must be send for repairs and it will take 21 days, and we waited. We then got the drill back. Yesterday on the 15.9.2020 the drill stopped working again. My husband went there this morning ans asked for a new drill or money back and they refused. Please help to get our money back as this is now unacceptable. Thank you Janine Pearce
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Builders Warehouse's replyOfficial
16 Sept 2020, 15:27Hi Janine,
Thanks for your feedback.
I'm really sorry to hear the above, we always strive to ensure our customers have the best range we have to offer. This is concerning and needs to be looked into.
Could you please provide us with the following details to further assist in a private reply:
- Full Name
- Invoice and Return Numbers
- Email and mobile details
- Who you last spoke to in store
Looking forward to your private reply.
Regards,
Joshua
Thanks for your feedback.
I'm really sorry to hear the above, we always strive to ensure our customers have the best range we have to offer. This is concerning and needs to be looked into.
Could you please provide us with the following details to further assist in a private reply:
- Full Name
- Invoice and Return Numbers
- Email and mobile details
- Who you last spoke to in store
Looking forward to your private reply.
Regards,
Joshua
Builders Warehouse's reply16 Sept 2020, 15:27
Official
Hi Janine,
Thanks for your feedback.
I'm really sorry to hear the above, we always strive to ensure our customers have the best range we have to offer. This is concerning and needs to be looked into.
Could you please provide us with the following details to further assist in a private reply:
- Full Name
- Invoice and Return Numbers
- Email and mobile details
- Who you last spoke to in store
Looking forward to your private reply.
Regards,
Joshua
Thanks for your feedback.
I'm really sorry to hear the above, we always strive to ensure our customers have the best range we have to offer. This is concerning and needs to be looked into.
Could you please provide us with the following details to further assist in a private reply:
- Full Name
- Invoice and Return Numbers
- Email and mobile details
- Who you last spoke to in store
Looking forward to your private reply.
Regards,
Joshua