Bad Service from Builders Warehouse Richards bay

I bought a Expanda security gate that was on promotion at Builders Warehouse Richards Bay. The store did not have stock of the colour I wanted so I ordered one in the colour I want. full payment was made when the order was placed on the 7th of February 2019. I, my wife and my son have been to the store on many occasions to find out when we will receive the gate. Every time we get a different excuse but no definite answer as to when we might expect to receive the item I paid for in full. It is 14 March 2019 today and still no answer.

my question is - in the whole of South Africa is there not even 1 gate at any of the builders warehouse stores available or are the Richards bay branch just not interested in delivering a service.