BAD SERVICE FROM - Builders Warehouse Centurion

GD I'm testing my pool's water for some time now at Builders warehouse Centurion. The staff are mostly very helpful. But lately the service went out the door!!

Firstly, in the beginning of this month. There wasn't dials for the machine to test water. The shop ran out of stock. You know you must order new stock if your stock is low. Luckily I survive and my poo behave.

Now, last week I went to test my water twice. The test results are completely wrong. To steps I was given to fix the water, DID NOT WORK on both occasions! (Its because your machine is faulty!!!) My pool is in a worst state than before I add the chemicals I was instructed by Builders Warehouse Centurion (BWC)!

Thursday, after I tested my water at BWC I decided to get help from your competition Chamberlain! The people at BWC that normally help me was not available.

Chamberlain is using exactly the same software and equipment that BWC is using. There are a big difference in the results! The guys said that there machine gets calibrated very regularly and that there is something wrong with BWC's machine. I do believe them as before BWC tested my water and with the same water in a couple minutes later there was also different results. This happened more than once before.

On Friday a phone the Builders ware house customer service line and spoke to Bongiwe. She said I must hold the line and she was going to connect me with BWC. She dropped the line. As good service I expected from her to phone me back and retry to connect me. She never bother to do that!

Over the weekend I try again to phone and a register a call with BW. I have 2 reference Nr's, *** and ***. No help or any response from Builders yet. It's very bad to tell a customer that he/she will be contacted in 48 hours!!!!!!! NS: I have both test results and photos of my pool in this bad state!!!! Your chemicals are also way more expensive than Chamberlains and Checkers!

Another problem besides the pool water test. You always have to call someone for prices as some of the goods are not priced on the shelves. My father experiences the same problem in Rustenburg, NWP. Then he just drop the item he wanted to buy and go to your opposition. Really guys, our country is already in a mess then you don't make it easier.

Another problem: The guy that is always testing my water, his phone was ****** some time ago. He says he is waiting for your insurance to sort him out. How long does this take? I told him I'm going to report this with HO. He said, I must please do. Normally I could phone him for assistance with my pool. Now I'm on my own!

Can't wait to hear from you soon!!!