gK
gladys K

1 reviews | Active since May 2016

19 May 2016, 07:10

Bad service from builders ware house

<p>I recently bought building material from builders ware house and the wrong order was delivered. I went to the store to exchange and get a refund on the other materials that were out of stock even after 3 weeks of purchase however the service i got was appauling as if i had done something wrong by returning them. Yesterday i went to buy bricks and i was told that they don't sell the once i wanted meanwhile they were on display. This morning i sent someone else to go and purchase the same bricks and to my surprise they were suddenly available for purchase.</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply19 May 2016, 09:02
Official

Hi Gladys

Thank you for your feedback.
I'm sorry your recent store visit wasn't a pleasant one.

This isn't the type of customer service we want you or any of our customer's to experience.

I'll be in contact shortly to resolve this with you.

Thanks again for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent