kM
kgotso M
1 reviews | Active since Jul 2015
12 Jul 2024, 15:11
bad service from Builders
i bought builders geyser 3 years ago and last night it burst, i called them to claim from the insurance but they are giving me run around, even am still waiting for them to call and let me know what time will they check the burst geyser and they have not called me back. i told them i will buy another geyser because its an emergency and they will have to reimburse me back whenever they decide to call, they told me its not allowed and shows that they want me to have the whole weekend without hot water.
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Replies (2)
Builders Warehouse's replyOfficial
12 Jul 2024, 15:34Hi Kgotso,
Thank you for taking my call. I do apologize for the inconvenience caused and for the team not getting in touch with you.
I will have the matter escalated.
Regards,
SR
Thank you for taking my call. I do apologize for the inconvenience caused and for the team not getting in touch with you.
I will have the matter escalated.
Regards,
SR
Builders Warehouse's reply12 Jul 2024, 15:34
Official
Hi Kgotso,
Thank you for taking my call. I do apologize for the inconvenience caused and for the team not getting in touch with you.
I will have the matter escalated.
Regards,
SR
Thank you for taking my call. I do apologize for the inconvenience caused and for the team not getting in touch with you.
I will have the matter escalated.
Regards,
SR
kM
kgotso M's updateReviewer Update
15 Jul 2024, 09:56what you guys are doing its unfair, you said you logged a call on Friday Morning and still no one from insurance contacted me still after 3 days. did you expect me to have cold water all weekend? i bought a new geyser and need a reimbur*****t for the burst 1. i have a video of the bust geyser. it seems like you no longer want my business in your store anymore for what you are doing and will definitely stop supporting your business.
kM
kgotso M's update15 Jul 2024, 09:56
Reviewer Update
what you guys are doing its unfair, you said you logged a call on Friday Morning and still no one from insurance contacted me still after 3 days. did you expect me to have cold water all weekend? i bought a new geyser and need a reimbur*****t for the burst 1. i have a video of the bust geyser. it seems like you no longer want my business in your store anymore for what you are doing and will definitely stop supporting your business.