SM
Shellaine M
1 reviews | Active since Jan 2016
20 Dec 2024, 20:02
Bad service from builders
I have never been more disappointed, I bought 2 gas bottles from builders last week, and 30 min later I got message they have cancelled my order. OK. Greenstone called me to tell me my order has been cancelled cause wrong pricing,and it was a error on there website. But the kicker, I have see loads of people have got them on the price, ps I have photos and proof. Well I am still waiting for refund? How does that work? Quick to get money now I have wait 10 days plus? How does it work that some people got it and some didn't? Yes you have still got stock. Now how does it work with banking fees? Shocking and very disappointing.
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Replies (2)SM
Shellaine M's updateReviewer Update
21 Dec 2024, 09:56That is a very evasive reply and You are avoiding my questions, how does builders decide who gets The item and who doesn't? I have screenshots of people who got the item at the price advertised. How is that determined?
SM
Shellaine M's update21 Dec 2024, 09:56
Reviewer Update
That is a very evasive reply and You are avoiding my questions, how does builders decide who gets The item and who doesn't? I have screenshots of people who got the item at the price advertised. How is that determined?
Builders Warehouse's replyOfficial
21 Dec 2024, 12:29Hi Shellaine,
Thak you for your response.
Unfortunately, we don't have specific insight into how each store makes these decisions.
Your refund is currently available on your online profile.
Our online website takes you to a secure payment page, but it does not save customers banking details, which is why when you cancel an order the funds will go back to your online profile.
You can collect the refund from any Builders store, or we can request a refund to your bank account.
We would need a copy of your ID and banking details and for you to complete a refund form in order to transfer the funds to your bank account.
Once the documents are submitted, it can take 7-10 working days to reflect on your account.
Please let me know which option is best for you.
Regards
BB
Thak you for your response.
Unfortunately, we don't have specific insight into how each store makes these decisions.
Your refund is currently available on your online profile.
Our online website takes you to a secure payment page, but it does not save customers banking details, which is why when you cancel an order the funds will go back to your online profile.
You can collect the refund from any Builders store, or we can request a refund to your bank account.
We would need a copy of your ID and banking details and for you to complete a refund form in order to transfer the funds to your bank account.
Once the documents are submitted, it can take 7-10 working days to reflect on your account.
Please let me know which option is best for you.
Regards
BB
Builders Warehouse's reply21 Dec 2024, 12:29
Official
Hi Shellaine,
Thak you for your response.
Unfortunately, we don't have specific insight into how each store makes these decisions.
Your refund is currently available on your online profile.
Our online website takes you to a secure payment page, but it does not save customers banking details, which is why when you cancel an order the funds will go back to your online profile.
You can collect the refund from any Builders store, or we can request a refund to your bank account.
We would need a copy of your ID and banking details and for you to complete a refund form in order to transfer the funds to your bank account.
Once the documents are submitted, it can take 7-10 working days to reflect on your account.
Please let me know which option is best for you.
Regards
BB
Thak you for your response.
Unfortunately, we don't have specific insight into how each store makes these decisions.
Your refund is currently available on your online profile.
Our online website takes you to a secure payment page, but it does not save customers banking details, which is why when you cancel an order the funds will go back to your online profile.
You can collect the refund from any Builders store, or we can request a refund to your bank account.
We would need a copy of your ID and banking details and for you to complete a refund form in order to transfer the funds to your bank account.
Once the documents are submitted, it can take 7-10 working days to reflect on your account.
Please let me know which option is best for you.
Regards
BB