GT
Gift T

1 reviews | Active since May 2022

23 Nov 2025, 15:25

Bad service from Anelisa

There's a lady by the pickup point I think it's Anelisa at Builder's Edenvale she's very rude not friendly at all, when you get there there's no smile or morning you greet her she's just gonna ask talk to her colleague acting like you are not there. I don't think big shop like this deserves that face on the front desk. She need to learn that being on the first desk meansyou are the face of the shop. The warehouse or shop will loose lots of customers if they keep people like her. Smile and best attitude it's one thing customer are looking for just smile that's all don't act like you don't wanna see us coming to the shop. She ruined my day. When I think about going n to that shop it feels like going to a unwanted house.... #blackfriday

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Replies (1)
Builders Warehouse
Builders Warehouse's reply23 Nov 2025, 15:30
Official
Hi Gift,

Thank you for bringing this to our attention.

I'm sorry for the service you've received. 

We strive to make our customers' shopping experiences pleasant, and I'm sorry this was not the case with you.

I'll liaise with our management team in store to improve on this type of experience.

Regards,
BB