Bad Service, False Adverti*****t and no care for customer

Attention to all existing and new customers of Builders.

Once again I am very disappointed with Builders. This time arround it is an adverti*****t dated 20 November to 30 December 2018. They advertise a 18 V 10mm Li-ion impact Drill driver. When I arrived at Woodlands Builders they did not have the correct product for that price. They only had a 18 V 10mm Li-ion [not impact] Drill driver. The managers of the store said it was not there problem as they said there own pamphlets that are printed for Builders is not the same company. So that means they can advertise what they want and what they want to sell. Even if they don't have it. But clearly these pamphlets are available when you walk in and they even supply you with the pamphlets when you buy something. So clearly this have to be there pamhlets or false advertising. The managers told me that they would contact me to resolve this problem but once again I had to followup everytime and till today know answer. I have spend thousands at Builders. I have always been satisfied with Chamberlains and they have all the products that Builders have and with great customer service and care. I will never buy again from Builders. The managers from Builders at Woodlands in Pretoria are Thabo Shiloane and Andre Jansen van Nieuwenhuizen.