Bad service

Good day I went to builders in Bedworth park. Last week I went there to get facials ( I took a sample with of the facial as it was bigger then normal facials ), sink ect. It was R4900 Worth of stuff. Then already the staff was standing around chatting leaning on trolleys at the back yard. After about 30 min now we had everything the staff was sitting I asked them to tie the stuff for me they said they can't tie laughing. I called a manager the manger did take my details but said he will deal with the staff and he tied it himself???? The staff sat there looking at all of us Laughing!!!! We took everything drove to Villiers as that is where the work had to be done got to site when we wanted to put the facials it was the wrong size!!!! Why did I take a sample with then in the 1st place. Today we go back there as we moved from East rand to Vereeniging to return the facials. And also get stuff for the new jobs this week. We do maintenance on 28 Complexes so I spent about R100 000 plus a month by builders. I asked for a manager straight away he came his name is Bulk. He returned my facials I told him whole story just to hear he is sorry!!! Does sorry make up for the staff being incompatent does sorry make up for my R400 petrol that I drove out because of the incompatent staff? Staff that laugh at the clients and managers while they doing the staff work? Today I wanted to buy a new jig saw to so I went to the electronic department at that department was a guy and a lady talking, I was looking for jig saws I normally just buy mikita or de Walt. But couldn't find eventually my wife pitch and asked me why don't those to help you. I said to my wife loud coz they are talking and that you can't complain about service as there is no service the guy then heard it and came. I asked him why only now does he come and help me? He responded coz I didn't great him!!!! I asked then for manager again Bulk came again and again just an appologie. Boksburg in builders knew me by name as soon as I walked in there they ran got my stuff loaded me and off I go... I am going social with this and also informing all my other friend that is in the building industry to avoid all builders outlets. I can understand bad service once but all 3 times I have been to builders Bedford ( Vanderbijlpark ) I got treated like that!!!! So well done you guys lots about R1 million if not more per month worth of clients thanks to builders