Bad Service & Damaged goods on Racks

We asked for a quote on kitchen cabinets, the counter tops and legs for the counters. All items showed in Stock. After paying for all the items ( R15000-00) we were inform by Thinus Janse v Rensburg that the counter tops standing in the rack are all damaged. How can they keep damaged good on the rack ? We asked Thinus to please order new ones. We asked Thinus to deliver the cabinets and one counter top leg as they only have one in stock ? But there system showed seven of ?. We asked Thinus when and at what time to expect delivery and he replayed that we will receive the items on Wednesday 09 September 2015 at 12h00. After 12h00 today 09 September 2015 we phoned him to ask wats happening and when they will deliver. He rep**** he is bussy with a customer and will phone back. This never happend. After driving to Builders to buy paint we spoke to the Manager and told him if the items are not delivered by five O clock I'm canceling the order... we have been home 20 min and the items were delivered ???