1 reviews | Active since Oct 2022
Bad service
I ordered items from builders via their website on October 11, 2023. I have selected the "Constantia Berg" branch that showed high stock levels of the items I require. I received an email confirming delivery on 10/16/2023. I followed up with an email on 20/10/2023 requesting updated delivery. I received a reply stating they are waiting for an update from the Constantia Berg branch. I have not received any response from them to date. Two emails were sent afterwards requesting an updated delivery date, but no response was received. Constantia Berg branch is in the Cape Town area, approx. 150km from my location, with couriers traveling daily to and from Cape Town with same-day delivery. Builders.. The only conclusion that I can draw is that your online store is failing, as is your customer service.
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll look into this and we'll be in contact with you.
Regards,
NS.
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll look into this and we'll be in contact with you.
Regards,
NS.
I do apologise that you haven't received any feedback.
I'll follow up on this and will be in touch.
Regards,
NS.
I do apologise that you haven't received any feedback.
I'll follow up on this and will be in touch.
Regards,
NS.