EW
Elize W

1 reviews | Active since Jul 2010

08 Oct 2015, 10:34

bad service/attitude

I went to Buildiers Exporess Monday the 5th Oct'15 at about 17h15 to buy a tap. I got the tap and went to the cashier to pay - we were about 6 people standing in a que waiting - I asked the lady at the Info desk if they do not have more cashiers to assist - I was then told they have 3 - 1 on duty, 1 off for the day and the other cashier was somewhere at the back - I asked can she not be called - I just got a dirty look and she turned her back on me/us.<br> <br> It was that time of the afternoon and already some of the workers there started taking the goods from outside into the store like if they are ready to close the doors. This is not the 1st time that this happened to me at this branch - the workers there have an \**** you"attitude sorry for my language.....<br> <br> They are pathetic..."""

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply08 Oct 2015, 10:52
Official
Hello elizew,

Thank you for your feedback.

I'm sorry that you experienced bad service at our Sunward park branch.

With regards to our conversation, I have escalated your feedback into the branch managers attention so that he can set corrective managers in place.

Please accept my apology for the poor service that was rendered to you.

Regards,

Xoliswa Mkwananzi
Customer Service Agent