1 reviews | Active since Dec 2016
Bad service at Builders Warehouse Meadowdale
<p>Purchased doors & paid to collect at a later date. My stock was supposedly packed away in theor storage. 3days later received a call to say my doors have been sold. Senior staff confirmed their stock reflects negative on the system indicating inaccurate count of stock. This is an indication of poor customer service and stock control measures. I am not happy with the service at all. </p> <p> </p> <p>Immediately drove to the store & was told to look into a competitors stock. The level of sympathy/empathy was below grass root level. I was then told I can only receive my stock late February or March. </p> <p> </p> <p>Please review this matter as I need immediate action implemented.</p>
Hi Jacqualene,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
Customer Service Agent
Hi Jacqualene,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
Customer Service Agent
