Bad service and worse customer service.

Went in to Builders Warehouse Rossburgh for my online order of mini tool and helped by Nosipho at the online collections, she said my order is not in. I told her to check and she said there is nothing. I told her I ordered it on the 4/2/2021 and today is 23/2/2021. I told her it is unacceptable and want my money back, I asked for the manager and then she said let her check something. Then wow! All of a sudden it is here! I said this is not right and that she did not check the first time and was just sending me away, and she said "Believe what you want." Unacceptable behavior and attitude.