BAD SERVICE AND FAULTY PRODUCTS AT BUILDER'S WAREHOUSE

Item: Builders Warehouse
Rating: 1
Author: Carl M

I bought a Goldair 4 bar halogen heater which was faulty. I did it on the pensioner's discount. I went back yesterday and exchanged it for Goldair 4 bar ceramic heater because they did not have the same heater, it was sold out. I got it at a discount. It was also faulty. I wanted to exchange it for a different brand and they refused to give it to me at a pensioner's discount. They only give it on Wednesdays. It was 5 days for the pensioner's discount. Now they say I have to go back to the store a 3rd time to get my credit paid back to I can go and buy at another store. They cost time and moneyt

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Replies (2)

Builders Warehouse's replyOfficial

27 Jun 2020, 15:24

Hi Carl

Thank you for bringing the above to our attention and my sincere apologies for the service received.

I can definitely understand your concerns and would like to have a look into this. Can you please private message me the store you visited as well as your invoice number and contact details.

Kind Regards
Kurt

Builders Warehouse's reply27 Jun 2020, 15:24

Official

Carl M's updateReviewer Update

27 Jun 2020, 17:13

Train your people.
Why are you only give pensioners discount once a week?
We are pensioners with the money to maintain our properties all the time. And we do that. The rest of the week we buy from other businesses that are near.
And we are pensioners 7 days a week.

Carl M's update27 Jun 2020, 17:13

Reviewer Update