Bad service and dishonesty

My name is Zingisa Qamngwana,

I went to builders express in Queenstown to buy a bath tub, a Freestanding bath tub to be specific. This particular bath tub was in special selling for R9 999, it was sold out at the time. I was then told that it was sold out, they will order one for me. Then I paid the full amount for the tub, Jerome helped me to pay this amount. I'm assuming this Jerome is a cashier, however Isaac was assisting me. I was told after I paid for it, they will keep me posted once they receive the bath tube from the warehouse.

This payment was done on the 6 November 2023. 1.I didn't receive any communication from them regarding my purchase, so on the 12 January 2024 I decided to go to them. Follow up on my purchase, when I got to the shop I was told to pay R3 000 more in order for them to give me my bath tub. As I mentioned the bath tub was R9 999 when I paid for it. I was never informed about this R 3 000 when they took my money and why now must I pay R 3 000? To add salt to my wound, when I asked to speak to the Manager I was told he was not there. As paying customer they made a mockery out of me, because I saw the Manager when I entered the store. All of sudden now he was not available, according to consumer right. I need to pay for the amount that was advertised when I bought and pay for it. Why R3 000 now? No feedback received till now because I was promised that the store Manager will reach out. WHAT A BAD SERVICE..