Bad service and Bad delivery planing....

<p>---- Forwarded message ---<br />From: Manuel <br />Date: Fri, Feb 17, 2017 at 2:45 PM<br />Subject: Re: Q ********** - Manuel Pontes DELIVERY MONDAY 20TH FEB @8:30 AM<br />To: Natalie Adams </p> <p><br />Dear Natalie. <br />Situation was getting even more frustrating and its not helping at all but finally I got a positive call from Mr Stuart Africa (Yard dispatch Mgr.) that confirmed that my material will be delivered first thing in the morning (on first Truck).</p> <p>I want to highlight to you that i got a call from Mr Hillary Koopman (Retail Sales Manager) before Mr Sturat calls, to give me the same doubts and tell me that there will be no way to be delivered even at 10 am on Monday.... <br />Here is the facts i got from him:<br />-The trucks leave @ = 8:30 for First Delivery (I ONLY KEPT 30 BAGS IN MY ORDER, COULD BE EASILY PUT IN ANY TRUCK THAT WOULD PASS HERE...IF NOT, I PRESUME ONE TRUCK WILL BE BACK AT LEAST 9:30 THEN COULD DELIVER TO ME 10 AM?? <br />-They have four(4) x 6 to 8 tons trucks in the fleet (I did not feel he was sure).</p> <p>*All these frustrations for a delivery in about "3 kms away" from the Store, sure could be easily avoided ... Not acceptable. For me they need training and coaching...<br />I apologize but i will need to help the costumers not to face the same situations and add this to the Hellopeter.<br />Inline image 1<br />--------------------<br /><br /></p> <p>On Fri, Feb 17, 2017 at 11:40 AM, Manuel wrote:<br />Dear Lee.<br />As we discussed I postpone my project from today to Monday 20th to make sure i receive my simple order first time in the morning as my builder is booked to arrive here at 8:30 am. Payment was done yesterday (16th), accordingly now I got a call from ZAHIRA RABI (DISPATCH SW BRANCH) telling me she can not guarantee that i will receive my order first thing in the morning as agreed. <br />Again, the delivery address is 5 min from you guys just behind and i have seen huge trucks going out with only about 50 bags of cement max....<br />Please discuss with her (she said she doesn't know you) and make sure my order arrives as agreed (if arrive at least until 10 am would be fine).</p> <p>By copy to Natalie, FYI. Please assist as still a hassle as my first complain.. Now the new challenge is the delivery time, where i agreed to postpone from today to Monday 20th to make sure i receive first thing in the morning but Mrs ZAHIRA RABI (DISPATCH SW BRANCH)called me in the last minute now to discourage me.</p>