Bad service and bad attitude from Karabo in Strubensvalley

Item: Builders Warehouse
Rating: 1
Author: Khayakazi B

Can you stop *****ing people. I made a purchase and you decided you wonrnoff load the cement because the foundation is high. You return back with my order, you do a credit note but not credit the delivery. Which your driver decided they returning back to the store. This is quite urgent

Helpful (0)

Replies (2)

Builders Warehouse's replyOfficial

22 Sept 2023, 08:33

Hi Khayakazi,

Thank you for getting in touch.

I'm sorry you've experienced this kind of service from us.

We'll ensure that the necessary steps are taken to better the experience for you.

I'll have a look into this and revert.

Kind regards,
AO

Builders Warehouse's reply22 Sept 2023, 08:33

Official

Builders Warehouse's replyOfficial

25 Sept 2023, 10:19

Hi Khayakazi,

I trust that you are well.

I've sent you an email advising that the delivery fees was refunded.

If you need anything else, let us know.

Kind regards,
AO

Builders Warehouse's reply25 Sept 2023, 10:19

Official

Hi Khayakazi,

I trust that you are well.

I've sent you an email advising that the delivery fees was refunded.

If you need anything else, let us know.

Kind regards,
AO