Bad Service

To whom it may concern

Order Placed: 05/03/2020 - 09:51 AM Online Order Confirmation email: 05/03/2020 - 9:54 AM I cancelled my order via email: *** - 05/03/2020 - 11:57 AM Return email: *** - Ref no. - Thanks for getting in touch, we’re on it: 05/03/2020 - 11:59 AM Follow up phone calls received from online support and Builders Express N1 City Goodwood received on the morning of 06/03/2020. Conversation: I asked that my order be cancelled and that the monies be returned to my payment method. Email received: Credit Note from BX-N1-CITY-GOODWOOD - 06/03/2020 - 9:43 AM Website order status: Delivery on: 07/03/2020 Status: Shipped

NB: I cancelled this order, received no delivery and am still awaiting my refund. Please advise.