Bad Service

I have bought building material at builders warehouse @ atteridgeville amounting to R35000, and I've made arrangements with the store manager regarding deliveries so that they can deliver to my place 4times due to space at my place, everything paid including the delivery money ... The arrangements made was to call them prior so that they can deliver in time so that the builders can continue with their work, all was captured in their systems so that they all aware.

But it's seems like they need to attend customer service program as I have so much trouble to get assistance from them, yesterday the 24th they promised to come back to deliver the bricks that I requested from them but they didn't do that, I called them this morning and they said they will deliver as soon as the delivery vehicle comes back, which it didn't happened, so I had to call them again to find out what happened to my material and I spoke to some unprofessional guy that was telling me ******* that I didn't talk to him earlier and he doesn't know and he can't help me because the driver went home (around 16:45).

And I couldn't understand why he was referring me to the other guy because in my eyes I see them as one (builders warehouse). I had a bad service experience in that store from day one, when I was buying material they didn't include other things and I had to make a U-turn on their mistakes, using my own petrol and time... I keep on calling them to deliver my stuff using my airtime and they are so rude on the phone they even hang up on me!

I need my stuff tomorrow morning no later than or they must refund me and I will go somewhere else, where they know what is customer service is.