Bad service

It is with great disappointment to write this email about the bad service and inconvenienced that I've received from Builders Express Mahikeng.

My Aunt visited the store on 13 February 2019 to buy Bracket Steel 300X350MM WHT

She was told that they were out of stock but they are expecting delivery on Friday. I came on behalf of my Aunt on Friday to collect the brackets. I was told that only 3 were delivered.

I was promised that they will place an order and I will get them on Tuesday 19 February 2019.When I came on Wednesday it was then when they started to make follow up and sent the email date 20 February 2019 to the supplier to place an order.

That was the only communique that I received from the store when they cc me on the email.

I came on 28 February 2019 to make follow up and was told that there is delivery ofc loading.

Today is the 1st March 2018 still no delivery.

There are people who are working in the house. They were suppose to complete the project on the 16th February 2019. The family have to feed and accommodate them on daily basis.

It is very costly and inconvenienced to the family particularly to my Aunt who is an elderly person.

This is the very bad service. My Aunt feels very offended and not treated well as a customer.

I spoke to Amanda from customer service today 1st March 2019

I trust this will be treated as a matter of urgency.

Find attached receipt dated 13 February 2019.

Ellen Mmutle ********** 966 **********

---------- Forwarded message --------- From: Ellen Mmutle ********** Date: Fri, Mar 1, 2019, 19:07 Subject: Bad and inconvenience at Builders Express Mahikeng To: **********

It is with great disappointment to write this email about the bad service and inconvenienced that I've received from Builders Express Mahikeng.

My Aunt visited the store on 13 February 2019 to buy Bracket Steel 300X350MM WHT

She was told that they were out of stock but they are expecting delivery on Friday. I came on behalf of my Aunt on Friday to collect the brackets. I was told that only 3 were delivered.

I was promised that they will place an order and I will get them on Tuesday 19 February 2019.When I came on Wednesday it was then when they started to make follow up and sent the email date 20 February 2019 to the supplier to place an order.

That was the only communique that I received from the store when they cc me on the email.

I came on 28 February 2019 to make follow up and was told that there is delivery ofc loading.

Today is the 1st March 2018 still no delivery.

There are people who are working in the house. They were suppose to complete the project on the 16th February 2019. The family have to feed and accommodate them on daily basis.

It is very costly and inconvenienced to the family particularly to my Aunt who is an elderly person.

This is the very bad service. My Aunt feels very offended and not treated well as a customer.

I spoke to Amanda from customer service today 1st March 2019

Today is the 7 March 2019 the matter is not yet resolved.

I trust this will be treated as a matter of urgency.

Ellen Mmutle

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